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What to do after receiving an injury from a fall in a store

On Behalf of | Jan 8, 2024 | Premises Liability |

According to the Centers for Disease Control and Prevention, 20% of accidental falls result in significant injury.

Suffering an injury due to a fall in a retail store can be a distressing experience, but it is important to stay calm and take the necessary steps to ensure your well-being and address the situation appropriately.

Seek assistance from store personnel

As soon as the accident occurs, make sure to notify store employees immediately. They know how to handle emergencies and can provide prompt assistance. Do not hesitate to request help and ensure that the store staff documents the incident.

Gather information

While waiting for assistance, take note of the details surrounding the fall. Identify any hazards or obstacles that may have contributed to the accident. Also, try to gather information from witnesses who may have observed the incident.

Prioritize your health

Your well-being is of utmost importance. If you receive an injury during a fall, do not delay seeking medical attention. Even if the injuries seem minor at first, it is important to consult with a medical professional to assess the extent of your injuries and receive appropriate care.

Document the scene

If possible, take photographs of the area where the fall occurred. Capture any potential hazards or unsafe conditions that may have contributed to the accident. This visual evidence can be valuable when addressing the incident later.

Obtain incident report

Request a copy of the incident report from the store management. This document will detail the circumstances surrounding the fall, providing an official record of the incident. Ensure the report accurately reflects your account of what transpired.

Maintain communication

Stay in contact with the store management to stay informed about any actions they may take in response to the incident. This communication can help ensure a smoother resolution and may provide insight into the store’s commitment to customer safety.

Experiencing a fall in a retail store is undoubtedly challenging, but taking decisive steps in the aftermath can help protect your well-being and address the situation appropriately.

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